Pacman News – Focus & Performance – Jan 2018

Each month we’ll give you an overview of performance statistics, some client feedback highlights and information about any big wins for Johnsons.

Customer Feedback

Domestic – November 2017

The best way we can rate ourselves is with customer feedback. In November we scored 83 out of 90 with 95.6% scoring us as ‘Excellent’ or ‘Good’

Commercial – November 2017

In November we scored 132 out of 140

Johnsons target is for each branch to complete 10 feedback’s per month.

Client Testimonials

Domestic

“An excellent service carried out by people who cared. Right though from quotation to move into storage and back out again, including excellent admin from the office team.” Miss McRoberts

“Excellent service, very professional and would highly recommend to friends and family.” Mr Stones

Commercial

“Johnsons were extremely efficient, flexible and supportive at every stage of the school move. The planning, prior to the move, was realistic and prepared the school for all eventualities. Johnsons communicated with staff and ensured that they were prepared for the move, the attention to detail didn’t go unnoticed.” Clarendon School

“”The team at Johnsons were really helpful and accommodating. The furniture delivery was prompt and really appreciated.” Stoll