Pacman News – Focus & Performance – Nov 2017
Each month we’ll give you an overview of performance statistics, some client feedback highlights and information about any big wins for Johnsons.
Customer Feedback
Domestic – October 2017
The best way we can rate ourselves is with customer feedback. In October we scored 35 out of 40 with 92.8% scoring us as ‘Excellent’ or ‘Good’
Commercial – October 2017
In October we scored 94 out of 100
Johnsons target is for each branch to complete 10 feedback’s per month.
Client Testimonials
Domestic
“The move went very well, arrived on time, secured carpet areas for no foot marks. Covered large furniture items very well. But mostly impressed with the removal mens attitude. They couldn’t do enough to oblige.” Mrs Ellis
“Fabulous attention to detail, fabulous crew! Thoughtful, and nothing was a problem no matter how tricky the situation, such hard workers they are a credit to your company.” Mr Cunliffe
Commercial
“Johnsons were an important and key supplier involved in our Birmingham office relocation projects and we were very impressed with their professionalism throughout. From the sales/contracts team to the relocation teams who worked tirelessly over the move weekends, everyone was very friendly, helpful and easy to work with.” Pinsent Masons
“The teams supplied were punctual, organised and couldn’t do enough to help and this has made the whole experience of moving better for staff and students alike.” Blackburn College