Pacman News – Focus & Performance – Sept 2017
Each month we’ll give you an overview of performance statistics, some client feedback highlights and information about any big wins for Johnsons.
Customer Feedback
Domestic – August 2017
The best way we can rate ourselves is with customer feedback. In August we scored 62 out of 70 with 85% scoring us as ‘Excellent’ or ‘Good’
Commercial – August 2017
In August 0 Commercial customer feedback’s were completed. We need to look at this for September and ensure we are collecting Commercial feedback.
Client Testimonials
Domestic
“I have seen your vans in the local area and responded to an advertising card posted through my door.
I prefer to use local companies when possible.” Mr Taylor
“You did everything we asked. We have used Johnsons 3 times in the past 2 years and have always found them professional and the removal guys really friendly and courteous.” Mr & Mrs Green
Commercial
“We have very positive feedback from the end users regarding all the crews involved in the move. In deed at a steering group meeting this week one of the senior scientist not only praised the move teams but also requested if the same teams could be used for the move into the CL2 building next year. I would also like to add my own positive feedback on the crews who were polite, helpful and extremely efficient.” Joan Shadwell, Change Management – Project Manager
“Blackburn College is one of the largest FE & HE Colleges in the UK and over the last 7 years have developed a new £65 million student village. Whilst developing this new campus we have used Johnson Moving Services and have struck up a fantastic working relationship. The College, like all other public Sector companies, has to go through a rigorous tendering process for the appointment of all services and JBM have always complied with this process. The moving process has been very efficient including the delivery and collection of crates, packing and unpacking of PC’s and the ability to keep up-to-date with crate costs. The teams supplied are punctual, organised and can’t do enough to help and this has made the whole experience of moving better for staff and students alike. I would highly recommend Johnson Moving Services to any company looking for an efficient, well organised moving team.” Cathy Hale, Masterplan & Accomodation Manager.
