Horizon News – Focus & Performance – April 2018
Each month we’ll give you an overview of performance statistics, some client feedback highlights and information about any big wins for Johnsons.
Customer Feedback
Overall customer result – 100% scored us an 8 or more – ‘Good’ or ‘Excellent. Well done team!
Domestic – April 2018
The best way we can rate ourselves is with customer feedback. In April we scored 86 out of 90 (96%).
Commercial – April 2018
In February we scored 57 out of 60 (95%).
Johnsons target is for each branch to complete 10 feedback’s per month.
Client Testimonials
Domestic
“Although your price wasn’t the cheapest it was worth every penny! Word of mouth and having several quotes from others, I personally found Johnsons was very professional, helpful and nothing was ever too much.” Venner
“Paul Roberts is very impressive; he has very strong communication skills and made me feel at ease. Your prices were reasonable too and we felt we could trust Johnson’s with our valuables being left in storage for a year or more. Thank you Kate for your excellent customer service at all times – it was much appreciated, especially at a stressful time like a house move. “ Taylor
Commercial
“Competitive price and good first impression.” Toshiba (Derby)
“Choice of our surveying department.” Avanti House (London)
“Flexibility, was able to provide the services that met our requirements and are an approved supplier.” CBRE (London)
Defra Group Property Feedback –
As the dust settles on our move (quicker than I really thought it would), just wanted to send a few lines of feedback about the operation.
I appreciate ours was maybe one of the simpler moves the team have faced but I’d still never underestimate the logistics and effort involved. I must say that I think every aspect, and I do mean every aspect, has been absolutely first class.
All of the items we needed moving were moved – on time and into the right place.
The Interserve Team faced issues of staff shortages but overcame them at very short notice.
The removals people under Jordan’s guidance were very visible, always positively willing to help whenever and in whatever way they were asked.
The IT functioned perfectly across both floors – even our misbegotten printer!!
The first day welcome snacks and Erann’s presence (particularly assisting where some other Defra staff arrived not realising we had moved in) rounded things off perfectly.
The proof of the of how well it all went is the fact that everyone is already working effectively, phone conferences and meetings have run unabated, everyone has a locker of their own (a major win!) and most importantly, I doubt the Programme will have suffered a single hour’s delay in delivery.
So on behalf of the Unity Programme, many thanks to all who have played their part no matter how large or seemingly insignificant – always remember, no piece of a jigsaw is bigger than any other and without each one, the picture is never complete. Paul Kirkum
EA Feedback –
Essentially it was fantastic. Craig had a real impact offering support in the planning stages of the move along with the delivery. Subsequently we have won further works. The overall happiness with Aidy and the rest of the teams was great. The Programme Manager is a freelancer that also works a lot with Bombardier Rail, Rolls Royce and the NHS in the south.
