Pacman News – Focus & Performance – Feb 2018

Each month we’ll give you an overview of performance statistics, some client feedback highlights and information about any big wins for Johnsons.

Customer Feedback

Overall customer result – 92% scored us an 8 or more – ‘Good’ or ‘Excellent’

Domestic – February 2018

The best way we can rate ourselves is with customer feedback. In February we scored 88 out of 90. 

Commercial – February 2018

In February we scored 137 out of 160

Johnsons target is for each branch to complete 10 feedback’s per month.

Client Testimonials

Domestic

“We chose Johnsons through ‘word of mouth’ good comments and feedback from others. We could not have asked for better – the guys who came on the day, respected our properties at both ends of the journey, they listened to our requests and put items exactly where we wanted. They were very professional, polite, treated our belongings carefully. They were very conscious of walking on the new carpets with their shoes, and not catching the walls when moving things. All in all, a very professional service. We were very pleased and impressed , and would definitely recommend to anyone.”

“Previous use was excellent. We expected another good experience and were not disappointed! The staff were first class all round and nothing was too much trouble for them. They worked hard, effectively and with great care.”

Commercial

“I’ve worked with Johnsons whilst working for another company over the course of many years. I’ve always been impressed with the strong work ethic and determination to complete a job to a high standard. I didn’t hesitate in calling Johnsons when this project came to light. From start to finish its been an easy and stress-free project. Thanks to all those involved in helping us to move to our new premises with ease. Will definitely use you again.” Brady Solicitors

“Johnsons have a good reputation within the college and do a good job all round.” Nottingham College